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Postal service resumes: Please note that due to mail that has accumulated during the postal disruption, there may be some delays in processing incoming paper claims and issuing reimbursements or other correspondence by mail. We appreciate your patience as we work quickly to return to business as usual.

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Members who have Supplementary coverage and have eligible out-of-province Emergency Benefit claims and members who have Comprehensive coverage and are living outside Canada may submit claims to MSH either through the MSH PSHCP Member PortalOpens a new website in a new window or by mail.

To submit out-of-province or out-of-country claims, plan members must have:

  • Completed positive enrolment with Canada Life
  • Provided consent to the release of their personal information

What are some of the services that MSH provides?

  • Emergency Benefit While Travelling and Emergency Travel Assistance Services
  • Case management while in the hospital
  • Air ambulance arrangement
  • Online claim submission
  • Arrangement of billing and bill settlement
  • Family assistance
  • Return transportation
  • Legal referrals
  • Repatriation of remains

To submit a claim online, have your plan and certificate number available and visit the MSH PSHCP Member Portal.

Please review the Leaving Canada and Returning to Canada information packages before leaving Canada and before your return to Canada. These documents contain helpful information about your Public Service Health Care Plan (PSHCP) coverage and the steps you need to take to avoid interruption in claims processing and reimbursement.

How can you contact MSH? 

North America
1-833-774-2700 (toll-free)

International
1-365-337-7427 (collect)

Both numbers are available 24/7

pshcp-msh.ca

claim@pshcp-msh.ca
assist@pshcp-msh.ca