Yes, your new plan number has changed and it is based on your month of birth, as follows:

Note: Claims for you and your eligible dependants will be processed under the same plan number. 

No, your certificate number has not changed, therefore continue to use the same certificate number for your Public Service Dental Care Plan (PSDCP) that you used before the transition on November 1.  

You can find your certificate number on your current PSDCP benefit card, on an explanation of benefits statement, in your PSDCP Member Services account through My Canada Life at Work^TM or in your compensation system. You can also call the PSDCP Member Contact Centre for inquiries within North America (toll-free) at 1-855-415-4414, Monday to Friday from 8 am to 5 pm, your local time, or for international inquiries (collect) at 1-431-489-4064.  

Yes. As part of the new contract effective November 1, 2024, once your positive enrolment is completed for the Public Service Dental Care Plan (PSDCP), you will have access to a new digital PSDCP benefit card on the Canada Life PSDCP Member Services website. Alternatively, you can request that a paper PSDCP benefit card be sent to you by mail. Your new card will contain your existing certificate number and your new plan number.  

Note: Under the new contract, we no longer issue plastic benefit cards for the PSDCP. This is a greening initiative supported by the Government of Canada and Canada Life.  

The Government of Canada has announced that there will be improvements and changes to your PSDCP benefits effective January 1, 2025. At Canada Life, we are updating our systems to ensure these changes are fully implemented for you.

Some of the changes are related to:

• preventive dental services
• basic dental services
• major restorative services (for example, crowns and bridges)
• orthodontic services  

Go to Canada.ca to learn about these important changes coming to your PSDCP benefits including how they may impact you and your eligible dependants. 

No, your dental benefit maximums under the Public Service Dental Care Plan (PSDCP) did not reset when the new contract started on November 1, 2024. 

Your claim history, including your dental benefits coverage balances, remains on file with Canada Life and you will be able to access this information in your PSDCP Member Services account through My Canada Life at Work^TM.

If we are completing positive enrolment into the Public Service Dental Care Plan (PSDCP) on your behalf, you will receive a positive enrolment confirmation notice between September and early October, via your preferred method of communication.  

The notice will provide you with the instructions you need to validate and, if applicable, update your positive enrolment information used from secure, authoritative sources.  

We are completing positive enrolment for as many Public Service Dental Care Plan (PSDCP) members as possible. If you have not received your confirmation notice by early October, please contact us.

If you are not eligible for Canada Life to complete positive enrolment on your behalf, you must complete it on your own by October 31, 2024. Please check back here in a few weeks for more instructions.   

To complete positive enrolment online, you will need to enter your current certificate number, last name and date of birth to begin the process. Please ensure you complete positive enrolment by October 31, 2024, to avoid any disruptions in the processing and reimbursement of your dental claims when the new PSDCP contract with Canada Life takes effect on November 1, 2024.  

To complete positive enrolment by paper, you can download and print a PSDCP Positive Enrolment Form from the Forms page.  

Alternatively, you can call the PSDCP Member Contact Centre within North America (toll-free) at 1-855-415-4414, Monday to Friday from 8 am to 5 pm, your local time, or internationally (collect) at 1-431-489-4064, Monday to Friday from 8 am to 5 pm ET to request that a paper form be mailed to you within 2-3 business days. 

You must also provide your dental provider with your new plan number. 

Since we used the data available to us from authoritative sources, your positive enrolment information may have changed. It’s important that you review and validate that the information is complete and accurate.  

Your personal information was provided to us securely from the following authoritative sources, while adhering to privacy and security requirements:   

• Government of Canada: name, date of birth, gender, language, coverage level and effective date of coverage 
• Canada Life PSHCP account (if applicable): contact information 
• Canada Life PSDCP account: dependant information (if applicable) 

Yes, positive enrolment must be completed for both plans.  

If you are eligible for us to complete positive enrolment on your behalf, you will receive two separate confirmation notices. If you do not receive a confirmation notice for both plans, you may be required to complete positive enrolment on your own for the plan you did not receive a confirmation notice for.  

 If you are not a Public Service Dental Care Plan (PSDCP) member, please advise your departmental compensation office, Pay Centre, Pension Centre or your pension office. Once their records are updated, that information will be provided to us. 

If you are not a Pensioners’ Dental Services Plan (PDSP) member, please advise your Pension Centre or your pension office. Once their records are updated, that information will be provided to us. 

You are receiving this message because you do not need to complete positive enrolment for the Public Service Dental Care Plan (PSDCP). We have completed positive enrolment on your behalf with information we have securely received from authoritative sources. A confirmation notice will be sent to members through your preferred method of communication. 

If you have not received a confirmation noticed by early October, please call the Canada Life PSDCP Member Contact Centre within North America (toll-free) at 1-855-415-4414, Monday to Friday from 8 am to 5 pm, your local time, or internationally (collect) at 1-431-489-4064, Monday to Friday from 8 am to 5 pm ET.

You can update your positive enrolment information by signing into your Public Service Dental Care Plan (PSDCP) Member Services account through My Canada Life at Work™ and going to Your profile.  

You can also update your information by paper by completing a PSDCP Positive Enrolment Form. Download your PSDCP Positive Enrolment Form here. You can also call the PSDCP Member Contact Centre to request that a paper form be mailed to you.  

If incorrect information appears in the non-editable fields, such as your date of birth or last name, we encourage you to still complete the positive enrolment and consent process, to ensure there is no delay in processing your claims. After you complete positive enrolment, you must contact your departmental compensation office or the Public Service Pay Centre at 1-855-686-4729 (from anywhere in North America) or 1-506-424-4330 (from outside North America, call collect), to update your information. This will update our records with the correct information. 

The Public Service Dental Care Plan (PSDCP) claim forms will be available to download beginning November 1, 2024.   

We encourage you to go paperless and submit your claims by signing in to your PSDCP Member Services account through My Canada Life at Work™. This is a very easy process and greening initiative that will help reduce paper waste, allow you to receive reimbursement faster through direct deposit, and is supported by the Government of Canada and Canada Life.  To submit claims online you must provide us with your banking information.

Positive enrolment must be completed to have access to your benefit card.   

Website 

To download or print your new benefit card, sign into your Public Service Dental Care Plan (PSDCP) Member Services account through My Canada Life at Work™. Select the ‘Benefit cards’ tile at the bottom of the Overview page. From there you can download, save or print a copy of your benefit card.   

Mobile app 

To download or save your new benefit card to your mobile device, download the My Canada Life at Work mobile app from your app store. Sign into the mobile app with the same credentials you use to sign in to your PSDCP Member Services account.   

Once signed in, you can access your benefit card by selecting the card icon in the top right-hand corner of your screen. Follow the provided instructions to load the benefit card to your Apple or Google wallet.  

Paper 

Your paper benefit card will be included in your confirmation package. You can also call the PSDCP Member Contact Centre within North America (toll-free) at 1-855-415-4414, Monday to Friday from 8 am to 5 pm, your local time, or internationally (collect) at 1-431-489-4064, to request that your benefit card be mailed to you within 2-3 business days.  

Note: Plastic benefit cards will not be issued for the PSDCP. This is a greening initiative that is supported by the Government of Canada and Canada Life. 

There will be no change to your dental benefits coverage as a result of the new contract. For additional information, please visit Canada.ca and search ‘New PSDCP administrator’ to view frequently asked questions.​  

Along with a few administrative changes, such as new plan numbers, positive enrolment will now be the members responsibility. This means that you will be required to keep your personal and eligible dependant information up to date with Canada Life

All Public Service Dental Care Plan (PSDCP) members are required to create their PSDCP Member Services account (through My Canada Life at WorkTM) using two-factor authentication. This is a mandatory step established as part of the security requirements of the PSDCP contract.  

To access your PSDCP Member Services account, you will need to complete the two-factor authentication process. Once signed in, you can choose to turn off this additional verification step in the Security settings. However, we strongly recommend that you leave this security feature turned on. Two-factor authentication is a standard security measure used globally by many organizations, including financial institutions.  

POA details on your current Public Service Dental Care Plan (PSDCP) will transfer to the new PSDCP contract.  

If you have a POA on file with Canada Life under your Public Service Health Care Plan you can transfer your POA by calling the Member Contact Centre for inquiries within North America (toll-free) at 1-855-415-4414, Monday to Friday from 8 am to 5 pm, your local time, or internationally (collect) at 1-431-489-4064, Monday to Friday from 8 am to 5 pm ET. 

Please provide a COPY of the appropriate, signed documentation with your plan and certificate number clearly indicated. Do not submit the original. Please note that only 'general' or 'property' POAs are acceptable. We do not accept personal or healthcare POAs.  

To submit through mail:

Please send the copy of your POA document(s), with the plan member’s certificate number to: 

Canada Life Assurance Company    
Public Service Dental Care Plan (or PSDCP) Plan Member Letters    
PO Box 99451 Station Main    
Winnipeg MB R3C 1E6  

To submit digitally:  

You can upload your POA documentation by signing in to your PSDCP Member Services account through My Canada Life at Work™. Once you are signed in, go to the Contact us page, follow the steps to Message us and upload your file to submit to Canada Life.

A child who does not meet the definition of  child  for the purposes of this plan, but for whom the member stands in place of a parent (in loco parentis), may be eligible for coverage with the approval of the Board of Management. To obtain coverage for such a child, you must submit supporting documentation to the Board of Management responsible for your component. Refer to the PSDCP Member Booklet for information on where to send this documentation. To expedite the Board of Management’s consideration, supporting documents to provide include:  

• a permanent guardianship (court) order or 
• a custodial (court) order or 
• a notarized private guardianship agreement, caregiving agreement or a notarized voluntary surrender of custody and guardianship that indicates that the parent or parents relinquish their parental responsibility to you 

The Board will also consider: 

• the extent to which you are financially responsible for the child 
• whether your relationship is that of parent and child 
• the expected duration of this relationship 

Refer to the PSDCP Member Booklet for information on where to send this documentation.

The purpose of the Dependant Eligibility Verification Program is to validate that the enrolled dependant(s) are eligible for coverage according to the terms of the Public Service health and dental benefits.

You are being contacted to provide supporting documents to validate that your enrolled dependant(s) meet the eligibility criteria under the Public Service health and dental benefits. 

You were randomly selected from the pool of Public Service health and dental benefits plan members who have enrolled dependants.

Once you have validated the eligibility of your dependant(s) for coverage under the Public Service health and dental benefits, you will not be required to validate the same dependant(s) through the Dependant Eligibility Verification for at least five (5) years.

If you do not respond to this request, the processing of claims for your eligible dependant(s) may be suspended or coverage may be terminated until the required documents are received and eligibility is validated.

To validate the eligibility for your child dependant(s), provide one of the following supporting documents for each dependant child: 

• a copy of their birth certificate (for a biological child) 
• a copy of their passport  
• a copy of their legal adoption documentation 
• a copy of their or your provincial health card showing that your dependant is listed on the card 
• a copy of your custodial or guardianship documentation for a child 

To validate the eligibility for a spouse or common-law partner, provide one of the following supporting documents:  

• a copy of your marriage certificate 
• a legal affidavit 
• a copy of their active driver’s license or their provincial health card showing the same last name or the same residential address (to demonstrate cohabitation) 
• a copy of joint bank or credit accounts  
• a copy of jointly signed residential lease or mortgage or purchase agreements 
• a copy of a utility bill or invoice in their name showing your address 

Note: If none of these documents are available to confirm your partner’s status, you must complete and return a Declaration of Marital Status form.  

Be sure to send us copies, not the original documents. 

Once we receive your supporting documents, we will review them to validate the eligibility of your dependant(s) and advise you of the results. If we determine that a dependant is no longer eligible for coverage, we will advise you and terminate their coverage. 

It is possible we received your documents around the same time we sent you the follow-up communication. If you want to confirm that Canada Life has received your documents, please call the Member Contact Centre for inquiries within North America (toll-free) at 1-855-415-4414, Monday to Friday from 8 am to 5 pm, your local time, or for international inquiries (collect) at 1-431-489-4064, Monday to Friday from 8 am to 5 pm, ET. 

If you no longer require coverage for your dependant(s) you must still submit the supporting documents requested so that we can validate the eligibility of the dependant(s) at the time you were selected to participate in the Dependant Eligibility Verification Program. You can then update your coverage to remove your dependant(s).

If you no longer require your current level of coverage under PSDCP, you can change it by: 

• Amending your coverage type through the secure online (CWA) at tpsgc-pwgsc.gc.ca/remuneration-compensation/services-paye-pay-services/index-eng.html. If you cannot access the CWA, please contact your departmental compensation office or Pay Centre. 

It is possible that, between the time you were selected to participate in the Dependant Eligibility Verification Program and the time you are receiving the request, the dependant(s) listed in the validation request are no longer eligible for coverage.     If a dependant is no longer eligible, you must still submit the supporting documents requested so that we can validate the eligibility of the dependant(s) at the time you were selected to participate in the Dependant Eligibility Verification Program. You can then remove them from your plan(s) by updating your positive enrolment information through one of the following methods: 

• Online: You can sign in or create your Member Services account through My Canada Life at WorkTM to remove the dependant from your plan(s). This is done by selecting the icon on the upper right corner, choose Your profile, then Dependants and other coverage..    OR 

• By mail: You can remove your dependant(s) by providing the effective date of removal in writing to Canada Life at: 

The Canada Life Assurance Company 

Eligibility Verification   

PO Box 6000 Stn Main 

Winnipeg MB R3C 3A5   

If the dependant(s) must be removed from multiple plans, update each dependant listing section for all plans that are affected. 

To remove the suspension, respond to the Dependant Eligibility Verification Program request by submitting the required documentation to Canada Life. Once we have validated the eligibility of your dependant(s), the suspension will be removed and we will process any claims you submitted during the suspension. 

If your dependant(s) no longer require coverage for your PSDCP, there is nothing you need to do. The request will no longer appear in the Immediate action required section of the Overview page of your account through My Canada Life at Work^TM.

If your eligible dependant(s) still require coverage, you will have to request that their coverage be restored. Before we can restore coverage to your eligible dependant(s), we must validate that they are eligible under the plan(s). To do that, we will require that you submit a completed positive enrolment form along with copies of the supporting documentation required to validate the eligibility of your dependant(s).  
 
As the dependant(s)’ coverage has been terminated and this review is no longer available online, you are not able to respond through the Immediate action required section of your account through the Member Services website. You must submit the completed positive enrolment form and copies of the supporting documentation by mail.  
 
To have your eligible dependant(s)’ coverage restored, you will need to: 

1. Download and print a paper positive enrolment form from the Your forms page of the Member Services website. You can also request a paper form to be mailed to you by calling the Member Contact Centre. 
2. Complete and sign the positive enrolment form, which includes information on your eligible dependant(s). 
3. Gather the supporting documentation required to validate the eligibility of your dependant(s). 
4. Mail the completed positive enrolment form and copies of supporting documentation to Canada Life using the address found at the top of the positive enrolment form.  

If you believe an error has occurred or that someone added dependant(s) without your consent, please call the Member Contact Centre at 1-855-415-4414 (toll-free), Monday to Friday from 8 am to 5 pm, your local time within North America, or for international inquiries (collect) at 1-431-489-4064, Monday to Friday from 8 am to 5 pm, ET. 

If you have any questions, please visit your Member Services account through My Canada Life at Work™ or call the Member Contact Centre for inquiries within North America (toll-free) at 1-855-415-4414, Monday to Friday from 8 am to 5 pm, your local time, or for international inquiries (collect) at 1-431-489-4064, Monday to Friday from 8 am to 5 pm, ET. 

The purpose of the Annual Student Review Program is to validate that the enrolled dependant(s) are eligible for coverage as a full-time student according to the terms of the Public Service health and dental benefits.

You are being contacted to provide supporting documents to validate your enrolled dependant(s) meet the eligibility criteria under the Public Service health and dental benefits as a full-time student. To be eligible, your full-time student dependant(s) must be between 21 and 25 years of age and attending an accredited school, college or university on a full-time basis.

You were selected to participate in the Annual Student Review because claims have been submitted for your full-time student dependant(s) over the past year.

You will be asked to validate the full-time student status every year that claims are submitted for your full-time student dependant(s) until they are no longer eligible for coverage.

If you do not respond to this request, the processing of claims for your full-time student dependant(s) may be suspended or coverage may be terminated until the required documents are received and the full-time student status is validated. 

These are the documents required to validate the status of your full-time student(s):

• most recent registration documents from the educational institution
• most recent tuition receipts from the educational institution
• confirmation of full-time attendance on the letterhead of the educational institution
  

Please send us copies for 1 of the examples above, not the original documents.

Once we receive your supporting documents, we will review them to validate the status of your dependant(s) as a full-time student and advise you of the results. If we determine that a dependant is no longer eligible for coverage, we will advise you and terminate their coverage.

It is possible we received your documents around the same time we sent you the follow-up communication. If you want to confirm that Canada Life has received your documents, please call the Member Contact Centre for inquiries within North America (toll-free) at 1-855-415-4414, Monday to Friday from 8 am to 5 pm, your local time, or for international inquiries (collect) 1-431-489-4064, Monday to Friday from 8 am to 5 pm, ET.

If you no longer require family coverage, you must still submit the supporting documents requested so that we can validate the eligibility of the full-time student(s) at the time you were selected to participate in the Annual Student Review Program.

If you no longer require your current level of coverage under PSDCP, you can change it by:

• Amending your coverage type through the secure online (CWA) at tpsgc-pwgsc.gc.ca/remuneration-compensation/services-paye-pay-services/index-eng.html. If you cannot access the CWA, please contact your departmental compensation office or Pay Centre.
  

It is possible that, between the time you were selected to participate in the Annual Student Review Program and the time you are receiving the request, the full-time student dependant(s) listed in the review request are no longer eligible for coverage as a full-time student. 

If a full-time student dependant is no longer eligible, you must still submit the supporting documents requested so that we can validate the eligibility of the dependant(s) at the time you were selected to participate in the Annual Student Review Program. You can then remove them from your plan(s) by updating your positive enrolment information through one of the following methods:

• Online: You can go online to sign in or create your Member Services account through My Canada Life at Work^TM to remove the dependant from your plan(s). This is done by selecting the icon on the upper right, choose Your profile, then Dependants and other coverage.

OR

• By mail: You can remove your dependant(s) by providing the effective date of removal in writing to Canada Life at:

The Canada Life Assurance Company
Eligibility Verification
PO Box 6000 Stn Main
Winnipeg MB R3C 3A5 

If the dependant(s) must be removed from multiple plans, update each dependant listing section for all plans that are affected.

To remove the suspension, respond to the Annual Student Review Program request by submitting the required documentation to Canada Life. Once we have validated the status of your full-time student dependant(s), the suspension will be removed and we will process any claims you submitted during the suspension.

If your dependant(s) no longer require coverage for your PSDCP, there is nothing you need to do. The request will no longer appear in the Immediate action required section of the Overview page of your account through the Member Services website. 

If your full-time student dependant(s) still require coverage, you will have to request that their coverage be restored. Before we can restore coverage to your full-time student(s), we must validate that they are eligible under the plan(s). To do that, we will require that you submit a completed positive enrolment form along with copies of the supporting documentation we require to validate the eligibility of your full-time student(s).

As the full-time student(s) coverage has been terminated, you are no longer able to respond through the Immediate action required section of your account through the Member Services website. You must submit the completed positive enrolment form and copies of the supporting documentation by mail. 

To have your full-time student(s)’ coverage restored, you will need to:

1. Download and print a paper positive enrolment form from the Your forms page of the Member Services website. You can also request a paper form to be mailed to you by calling the Member Contact Centre.
2. Complete and sign the positive enrolment form, which includes information on your full-time student(s).
3. Gather the supporting documentation required to validate the eligibility of your full-time student(s).
4. Mail the completed positive enrolment form and copies of supporting documentation to Canada Life using the address found at the top of the positive enrolment form.

If you believe an error has occurred or that someone added a dependant without your consent, please call the Member Contact Centre at 1-855-415-4414, Monday to Friday from 8 am to 5 pm, your local time within North America or at 1-431-489-4064 (collect), Monday to Friday from 8 am to 5 pm, ET, from outside North America.

If you have any questions, please sign in to your Member Services account through My Canada Life at Work™ or call the Member Contact Centre for inquiries within North America (toll-free) at 1-855-415-4414, Monday to Friday from 8 am to 5 pm, your local time, or for international inquiries (collect) at 1-431-489-4064, Monday to Friday from 8 am to 5 pm, ET. 

A service date is the date that your dental procedure or service was performed. The date your procedure was claimed may differ from the service date and may impact the eligibility of future claims. 

A unit is a measurement of time. As an example, one unit of scaling is equal to 15 minutes, and a half unit is 7.5 minutes. 

A simple extraction is when the tooth is removed easily and often in one piece. 

A complicated or surgical extraction is when the tooth may need to be sectioned into pieces to be removed or requires an incision in the gums or removal of bone to gain access to the tooth (for example, wisdom tooth removal). 

Fillings are billed according to the tooth number that notes its location in the mouth and the surfaces repaired. A tooth has 5 surfaces: cheek, tongue, forward facing, backward facing and biting surface. The time required to repair a tooth has no factor in billing.    

Sealants are a protective coating placed in the pits and grooves of your teeth to help prevent dental decay.  

A bitewing (showing upper and lower back teeth in a single view) or periapical x-ray (showing the whole tooth from root to crown in a single view) is taken by placing a sensor or film into your mouth. 

A panoramic x-ray will have you in a machine that will rotate around your head capturing the upper and lower teeth and jaw in a single image.