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Postal service resumes: Please note that due to mail that has accumulated during the postal disruption, there may be some delays in processing incoming paper claims and issuing reimbursements or other correspondence by mail. We appreciate your patience as we work quickly to return to business as usual.

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Due to fluctuating call and claim volumes, individual experiences may vary from what is displayed here 1

Results are updated each Monday.

Results are updated each Monday.

Average wait time: 2 seconds

Calls answered within 20 seconds: 100%

Average digital claims: 1 day

Average paper claims: 3 days

North America:  1-855-415-4414 (toll-free) Monday to Friday from 8 am to 5 pm, your local time 

International: 1-431-489-4064 (collect) Monday to Friday from 8 am to 5 pm ET

Please contact us:

TTY to Voice: 711

Voice to TTY: 1-800-855-0511

Monday to Friday from 8 am to 5 pm ET  

For English correspondence: 

Winnipeg Benefits Payments

PO Box 6025 Station Main

Winnipeg MB R3C 3C7

For French correspondence: 

Montreal Benefit Payments

PO Box 4592 Station A  

Toronto ON M5W 0L5 

Average wait times are only updated Mondays Claims submitted through your Member Services account on My Canada Life at Work Claims submitted by mail