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National postal disruption notice: Find out what this means for you and how to maximize service continuity. Learn more. 
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Due to fluctuating call and claim volumes, individual experiences may vary from what is displayed here 1 . 

Results are as of 12pm ET each business day.

Results are updated each Monday.

Average wait time: 2 seconds

Calls answered within 20 seconds: 99%

Average digital claims: 1 day

Average paper claims: 3 days

North America:  1-855-415-4414 (toll-free) Monday to Friday from 8 am to 5 pm, your local time 

International: 1-431-489-4064 (collect) Monday to Friday from 8 am to 5 pm ET

Please contact us:

TTY to Voice: 711

Voice to TTY: 1-800-855-0511

Monday to Friday from 8 am to 5 pm ET  

For English correspondence: 

Winnipeg Benefits Payments

PO Box 6025 Station Main

Winnipeg MB R3C 3C7

For French correspondence: 

Montreal Benefit Payments

PO Box 4592 Station A  

Toronto ON M5W 0L5 

 Average wait times are only updated Mondays Claims submitted through your Member Services account on My Canada Life at Work Claims submitted by mail