Due to fluctuating call and claim volumes, individual experiences may vary from what is displayed here
Results are updated each Monday.
2 seconds
Last week's average wait time
100%
Last week's calls answered within 20 seconds
Results are updated each Monday.
1 day
Average digital claims
5 Days
Average paper claims
Average wait time: 3 seconds
Calls answered within 20 seconds: 99%
Average digital claims: 1 day
Average paper claims: 4 days
North America: 1-855-415-4414 (toll-free) Monday to Friday from 8 am to 5 pm, your local time
International: 1-431-489-4064 (collect) Monday to Friday from 8 am to 5 pm ET
Please contact us:
TTY to Voice: 711
Voice to TTY: 1-800-855-0511
Monday to Friday from 8 am to 5 pm ET
For English correspondence:
Winnipeg Benefits Payments
PO Box 6025 Station Main
Winnipeg MB R3C 3C7
For French correspondence:
Montreal Benefit Payments
PO Box 4592 Station A
Toronto ON M5W 0L5
Use our confidential tip line to report suspected abuse or misuse of benefits.
Phone
1-866-810-8477Complete a contact form to email our tip line.