The Pensioners’ Dental Services Plan (PDSP) will move from Sun Life to Canada Life on November 1, 2024.

The new contract with Canada Life requires mandatory positive enrolment. Based on lessons learned from the Public Service Health Care Plan (PSHCP) transition, we have improved our approach to positive enrolment for PDSP members. As part of this approach, we will use your personal information from the following authoritative sources to complete positive enrolment on your behalf: 

• Government of Canada: name, date of birth, gender, language, category of coverage and effective date of coverage 
• Canada Life PSHCP account (if applicable): contact information   
• Sun Life: dependant information (if applicable)   

We are confident this streamlined process will mean a seamless transition for you and all PDSP members. 

To ensure Canada Life can communicate with you during the transition period, please keep your contact information and preferred method of communication up to date with Sun Life. 

More information will be communicated to you as we get closer to November 1, 2024.  

If you are also a member of the PSHCP,  you will need to keep your contact information up to date with us as well. 

At this time, Canada Life does not have access to your dental claim history or dental benefits coverage balances. Please continue to submit all dental claims and requests to Sun Life, using your current plan and certificate numbers found on your Sun Life benefit card, until October 31, 2024. For any questions regarding your current dental benefits coverage under the PDSP, please contact Sun Life at 1-888-757-7427.

Please keep your contact information up to date with Sun Life. This is to ensure Canada Life can communicate with you during the transition period. 

If you are also a member of the Public Service Health Care Plan, you will need to keep your contact information up to date with us as well. 

You must continue to send all dental claims and requests to Sun Life until October 31, 2024. 

Starting November 1, 2024, dental claims, including those for dental expenses incurred prior to November 1, 2024, that were not submitted to Sun Life, must be sent to Canada Life. 

Canada Life will not have access to your claim history or dental benefits coverage balances under the Pensioners’ Dental Services Plan until November 1, 2024. Until that time, please continue to contact Sun Life at 1-888-757-7427 for all dental claim inquiries. 

Yes, your plan number will change when the Pensioners’ Dental Services Plan (PDSP) transitions to Canada Life on November 1, 2024. Please speak to your dental provider to update your plan number in time for the transition.

Your new plan number will be assigned based on your month of birth or status as a member as follows:

Your birth month and new plan number: 

• January, February, or March: 92111
• April, May, or June: 92112
• July, August, or September: 92113
• October, November, or December: 92114

If you are an eligible surviving dependant, your new plan number will be 92115.

Note: You and your eligible dependants will be processed under the same plan number.

No, your certificate number will not change when the Pensioners’ Dental Services Plan (PDSP) transitions to Canada Life on November 1, 2024. You will use the same certificate number you currently have with Sun Life. 

You can find your certificate number on your Sun Life PDSP benefit card, an explanation of benefits statement from Sun Life or in your Sun Life PDSP Member Services account.

Yes. As part of the transition of the Pensioners’ Dental Services Plan (PDSP) to Canada Life effective November 1, 2024, once your positive enrolment is completed, you will have access to a new digital PDSP benefit card. The card will be available on the new Canada Life PDSP Member Services website. Alternatively, you will be able to request a paper PDSP benefit card be sent by mail. Your PDSP benefit card will contain your existing certificate number and new plan number.

Continue to use your Sun Life PDSP benefit card until the PDSP transitions to Canada Life on November 1, 2024.

Note: We will not issue plastic benefit cards for the PDSP. This is a greening initiative supported by the Government of Canada and Canada Life.

No, your dental benefits under the Pensioners’ Dental Services Plan (PDSP) will not change after the transition to Canada Life on November 1, 2024. 

The award of the new contract only changes who will administer and process claims for the PDSP.

For additional information, please visit Canada.ca/pension-benefits and search “New PDSP administrator” to view frequently asked questions.

For any questions about your current dental benefits coverage under the Pensioners’ Dental Services Plan, please contact Sun Life at 1-888-757-7427.  

No, your dental benefit maximums will not reset after the transition of the Pensioners’ Dental Services Plan to Canada Life on November 1, 2024. 

Your claim history, including your dental benefits coverage balances, will be securely transferred from Sun Life to Canada Life.

Canada Life will not have access to your dental benefits coverage balances under the Pensioners’ Dental Services Plan until November 1, 2024. Until then, please continue to contact Sun Life at 1-888-757-7427 for this information. 

Canada Life cannot confirm eligibility information for the Pensioners’ Dental Services Plan (PDSP) at this time. Please reach out to the Pension Centre or your pension office for information on eligibility under the PDSP.

Eligibility information for the PDSP is also available online at Canada.ca by entering “PDSP rules” in the search bar.