Use your practice management software to submit claims, predeterminations and supporting documentation (file attachments) electronically to Canada Life.
Canada Life supports the following CDAnet transactions:
- Claim (01)
- Coordination of Benefits (COB) Claim (07)
- Claim Acknowledgement (11)
- Claim EOB (21)
- Claim Reversal (02)
- Predetermination (03)
- Predetermination Acknowledgement (13)
- Predetermination EOB (23)
- Request for Outstanding Transaction (04)
- Outstanding Transaction Response (14)
- Attachment (09)
- Attachment Response (19)
To use these transactions, make sure Canada Life (carrier ID 000011) is set up in your practice management software as CDAnet Version 4, TELUS Group B.
If you’re unable to submit electronically, please submit a paper claim using this dental claim form.
To view the status of a claim or predetermination visit providerConnectTM. Sign in to Secure Services and select Claims Information from the menu.
If you have questions about the claim or predetermination, call Canada Life at 1-800-957-9777, Monday to Friday, 8 am to 8 pm ET.
To view your Canada Life statement, visit providerConnectTM. Sign in to Secure Services and select View Statements and Payments from the menu.
If you have questions about your statement, call Canada Life at 1-800-957-9777, Monday to Friday, 8 am to 8 pm ET.
TELUS Health collects your banking information for Canada Life through the TELUS Health Registration Portal.
To view or edit your banking information, log in to your TELUS Health account, click the Menu button, then select Banking information.
Here is the information you need to manage patient's Canada Life claims.